1.1 Explain the features of administrative systems used in different types and sizes of organisation
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Assessment criteria
1 Understand administrative systems
1.1 Explain the features of
administrative systems used in
different types and sizes of
organisation
1.2 Explain how organisations manage
the flow of information
1.3 Evaluate the role of information and
communication technology (ICT) in
supporting administration
2 Understand how systems thinking
affects the administrative
performance of organisations
2.1 Explain the stages of systems
development
2.2 Explain the contribution of systems
thinking to efficient administrative
performance
2.3 Analyse the drawbacks to systems
thinking in an organisational
context
2.4 Evaluate the benefits of
implementing systems change
3 Understand the role of policies and
procedures in meeting customer
requirements
3.1 Explain the difference between
administrative policies and
procedures
3.2 Analyse the purpose of formal and
informal administrative policies and
procedures
3.3 Analyse methods for evaluating the
effectiveness of procedures
3.4 Analyse the relationship between
formulating policy and preparing
procedures
3.5 Analyse how to ensure the
procedures meet customer
requirements
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