1.1 Examine the principles and models of process management
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Learning outcomes
Assessment criteria
1 Understand the techniques used to
design a business process
1.1 Examine the principles and models
of process management
1.2 Evaluate processes used to deliver
organisational objectives that meet
legal and industry regulations
1.3 Discuss how to apply analytical and
problem-solving tools
2 Understand how to design a
sustainable business process
2.1 Discuss how to identify processes
that deliver organisational
objectives, goals and outcomes
2.2 Evaluate ways in which
sustainability can be integrated
within the business process
2.3 Evaluate the criteria for designing a
sustainable business process
2.4 Discuss types of resource that can
be used to ensure that objectives
are met
2.5 Explain how to establish the
stakeholders and stakeholder
responsibilities
3 Understand the need for the
continuous management of
business processes
3.1 Explain the importance of
managing, monitoring and
reviewing the business processes
3.2 Evaluate the systems and
documentation implemented to
monitor and review business
processes
3.3 Discuss how to identify when
corrective action is necessary to
maintain effective business
processes
3.4 Analyse the cost and benefit of
implementing effective business
processes
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