1Explain the difference between a discipline case and a grievance case and the implications for their management

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Outcome 1 Understand the principles supporting the management of discipline and

grievance cases

The learner can:

1 explain the difference between a discipline case and a grievance case and the

implications for their management

2 explain sources of advice and expertise on discipline and grievance

3 explain the legal obligations of employers and the rights of employees in relation to

discipline and grievance cases

4 explain organisational procedures for the management of discipline and grievance

cases

5 explain the communication techniques to be used in the management of discipline and

grievance cases

6 explain the types of behaviours that are likely to result in disciplinary proceedings

7 explain the types of actions that are likely to lead to a grievance

8 explain how to carry out investigations into discipline and grievance cases

9 analyse the effect of well managed and poorly managed discipline and grievance cases

10 explain how the outcomes of discipline and grievance cases can be managed

Outcome 2 Be able to manage a disciplinary case

The learner can:

1 inform an individual that they are subject to disciplinary proceedings within agreed

timescales

2 explain to an individual the reasons why they are subject to disciplinary proceedings

3 provide evidence that supports the case for disciplinary proceedings

4 develop a case to support an individual who is subject to disciplinary proceedings

5 keep detailed and accurate records of agreements, actions and events for disciplinary

cases

6 adhere to organisational policies and procedures, legal and ethical requirements when

managing a disciplinary case

Outcome 3 Be able to manage a grievance

The learner can:

1 identify the nature of a grievance

2 investigate the seriousness and potential implications of a grievance

3 adhere to organisational procedures when managing a grievance

4 evaluate the effectiveness of how a grievance has been managed

5 agree measures to prevent future reoccurrences of grievances

1Explain the difference between a discipline case