1 Analyse stakeholder mapping techniques
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Outcome 1 Understand working relationships with stakeholders
The learner can:
1 analyse stakeholder mapping techniques
2 explain how influencing skills and techniques can be used to enhance the relationship
with stakeholders
3 explain how expectation management and conflict resolution techniques are applied to
stakeholder management
4 analyse the advantages and limitations of different types of stakeholder consultation
5 evaluate the risks and potential consequences of inadequate stakeholder consultation
Outcome 2 Be able to determine the scope for collaboration with stakeholders
The learner can:
1 identify the stakeholders with whom relationships should be developed
2 explain the roles, responsibilities, interests and concerns of stakeholders
3 evaluate business areas that would benefit from collaboration with stakeholders
4 evaluate the scope for and limitations of collaborating with different types of stakeholder
Outcome 3 Be able to develop productive working relationships with stakeholders
The learner can:
1 create a climate of mutual trust and respect by behaving openly and honestly
2 take account of the advice provided by stakeholders
3 minimise the potential for friction and conflict amongst stakeholders
Outcome 4 Be able to evaluate relationships with stakeholders
The learner can:
1 monitor relationships and developments with stakeholders
2 address changes that may have an effect on stakeholder relationships
3 recommend improvements based on analyses of the effectiveness of stakeholder
relationships
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