1.1 Identify the main approaches organisations use to manage quality
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Learning outcome 01: Understand the activities that make up quality management
Assessment criteria
The candidate can:
1.1 Identify the main approaches organisations use to manage quality
1.2 Explain how organisations benefit from continuous improvement
1.3 Identify the differences between compliance and ownership-based approaches to
achieving quality
Amplification of assessment criteria
1.1 Identify the main approaches organisations use to manage quality
1.1.1 Use examples to show how effective various approaches to managing quality are in
different business organisations, e.g. in small, medium, large, for-profit, not-forprofit
organisations
1.2 Explain how organisations benefit from continuous improvement
1.2.1 Explain why continuous improvement is important to organisations; explain the
meaning if continuous improvement and how continuous improvement can be
achieved
1.2.2 Use examples to demonstrate the benefits for organisations to achieve continuous
improvement
1.3 Identify the differences between compliance and ownership-based approaches to
achieving quality
1.3.1 Explain the concepts of compliance and ownership in the context of quality
management
1.3.2 Demonstrate why compliance and ownership based approaches to quality are used
within organisations; give examples to show how each is used and under what
circumstances each would be appropriate
Learning outcome 02: Understand how quality management supports performance in
organisations
Assessment criteria
The candidate can:
2.1 Demonstrate how quality management supports performance in organisations
2.2 Evaluate the main approaches to performance evaluation used within business
organisations
Amplification of assessment criteria
2.1 Demonstrate how quality management supports performance in organisations
2.1.1 Explain what quality management means in different organisations, e.g. small,
medium, large; for-profit, not-for-profit
2.1.2 Demonstrate, using examples, why quality needs to be managed
2.1.3 Demonstrate, by giving examples, how the quality of products and services can be
improved
2.1.4 Explain what performance management is, why performance management is
important to organisations and provide examples of benefits of improved
performance
2.2 Evaluate the main approaches to performance evaluation used within business
organisations
2.2.1 Explain how performance can be evaluated: identify what it is that needs to be
evaluated
2.2.2 Use examples to demonstrate different approaches to performance evaluation
Learning outcome 03: Understand the role administration plays in managing quality
Assessment criteria
The candidate can:
3.1 Analyse the role of administrative systems in the effective management of quality
3.2 Explain the benefits of adopting a holistic approach to quality management
3.3 Critically examine the role of quality management in meeting customer needs
3.4 Demonstrate the links between quality and operations management
Amplification of assessment criteria
3.1 Analyse the role of administrative systems in the effective management of quality
3.1.1 Identify which administrative systems are necessary to support quality
management; provide examples reflecting different types and size of organisations
3.1.2 Show how administrative systems support the management of quality; explain why
quality needs to be viewed holistically
3.2 Explain the benefits of adopting a holistic approach to quality management
3.2.1 Explain what a holistic approach to quality requires organisations to do; explain the
concept of a holistic approach; give examples to demonstrate the
interrelationships between systems within organisations
3.2.2 Use examples to demonstrate the impact of a holistic approach on quality
3.3 Critically examine the role of quality management in meeting customer needs
3.3.1 Explain why customers should play a part in determining quality; give examples of
how customers can be involved in determining quality
3.3.2 Use examples to show how quality management can help to satisfy customer
needs
3.4 Demonstrate the links between quality and operations management
3.4.1 Use the supply chain to demonstrate the process of operations management and
the necessity for quality to be delivered at each stage; give examples of where
quality needs to be maintained
3.4.2 Use examples to demonstrate how quality management can contribute to
improved operations management; give examples of how quality and operations
complement each other
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