1.1 Identify the personal and interpersonal skills needed by effective managers
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Learning outcome 01: Understand the relationship between personal effectiveness and
people management
Assessment criteria
The candidate can:
1.1 Identify the personal and interpersonal skills needed by effective managers
1.2 Analyse the relationship between time management and the effective performance of
individuals in organisations
1.3 Propose solutions to problems caused by ineffective time management in organisations
Amplification of assessment criteria
1.1 Identify the personal and interpersonal skills needed by effective managers
1.1.1 Identify the nature and role of management
1.1.2 Discuss and define what effectiveness is
1.1.3 Explore and define what the skill set mangers need to manage effectively
1.2 Analyse the relationship between time management and the effective performance of
individuals in organisations
1.2.1 Examine the difference between managing and leading people
1.2.2 Discuss the influencing skills necessary to shape other peoples’ behaviour
1.3 Propose solutions to problems caused by ineffective time management in organisations
1.3.1 Outline good habits in time management
1.3.2 Examine the importance of good time management in organisations
1.3.3 Identify the problems and barriers to effective time management
1.3.4 Explain the need to prioritise work in order to achieve effective time management
Learning outcome 02: Understand the relationship between motivation and personal
effectiveness
Assessment criteria
The candidate can:
2.1 Explain the relationship between motivation and the effectiveness of individuals in
organisations
Amplification of assessment criteria
2.1 Explain the relationship between motivation and the effectiveness of individuals in
organisations
2.1.1 Discuss the meaning and underlying concept of motivation
2.1.2 Examine how managers can develop effective teams
2.1.3 Critically examine the motivation theories that relate best to the individual
2.1.4 Evaluate at least one theory of motivation in relation to a specific workplace
2.1.5 Examine the role of motivation theory in assisting effective job design
outcome 03: Understand the need for effective skills in problem-solving and
conflict resolution when managing people
Assessment criteria
The candidate can:
3.1 Identify sources of conflict within organisations
3.2 Examine how conflicts can be managed
3.3 Demonstrate how managers use the appropriate skills to resolve conflicts
3.4 Demonstrate problem-solving skills needed by managers
Amplification of assessment criteria
3.1 Identify sources of conflict within organisations
3.1.1 Examine why different stakeholders may have different objectives
3.1.2 Discuss how different objectives can lead to conflict
3.1.3 Evaluate the sources of conflict which may arise within an administrative
department
3.2 Examine how conflicts can be managed
3.2.1 Outline the main approaches to deal with conflict within teams and between
individuals
3.2.2 Consider when it may be necessary to bring in outside help to conciliate or
arbitrate
3.3 Demonstrate how managers use the appropriate skills to resolve conflicts
3.3.1 Identify the skills needed for effective problem-solving, including cognitive (analysis
and evaluation) and interpersonal
3.3.2 Evaluate how these skills might help in solving a specific organisational problem
3.4 Demonstrate problem-solving skills needed by managers
3.4.1 Outline the decisional roles identified by Mintzberg
3.4.2 Evaluate the extent to which one or more of these roles might be effective in a
specific organisation
Learning outcome 04: Understand how CPD influences personal effectiveness
Assessment criteria
The candidate can:
4.1 Examine the role of CPD in organisations
4.2 Demonstrate how CPD influences the effectiveness of individuals in organisations
Amplification of assessment criteria
4.1 Examine the role of CPD in organisations
4.1.1 Outline the principles and objectives of CPD
4.1.2 Examine the process of delivering effective CPD
4.2 Demonstrate how CPD influences the effectiveness of individuals in organisations
4.2.1 Identify the benefits and drawbacks to individuals of undertaking CPD
4.2.2 Evaluate whether CPD should be a top-down or bottom-up process
4.2.3 Identify the benefits and drawbacks to organisations resulting from CPD
4.2.4 Judge which benefits are of most importance to a specific organisation
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