1 Identify the nature, scope and scale of possible

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1 Identify the nature, scope and scale of possible contributions to continuous improvement activities

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Outcome 1 Understand the principles of resolving business problems

The learner can:

1 explain the use of different problem-solving techniques

2 explain the organisational and legal constraints relating to problem-solving

3 describe the role of stakeholders in problem-solving

4 describe the steps in the business decision-making process

5 analyse the implications of adopting recommendations and implementing decisions to

solve business problems

Outcome 2 Understand improvement techniques and processes

The learner can:

1 describe the purpose and benefits of continuous improvement

2 analyse the features, use and constraints of different continuous improvement

techniques and models

3 explain how to carry out a cost-benefit analysis

4 explain the importance of feedback from customers and other stakeholders in

continuous improvement

Outcome 3 Be able to solve problems in business

The learner can:

1 identify the nature, likely cause and implications of a problem

2 evaluate the scope and scale of a problem

3 analyse the possible courses of action that can be taken in response to a problem

4 use evidence to justify the approach to problem-solving

5 develop a plan and success criteria that are appropriate to the nature and scale of a

problem

6 obtain approval to implement a solution to a problem

7 take action to resolve or mitigate a problem

8 evaluate the degree of success and scale of the implications of a solved problem

Outcome 4 Be able to contribute to the improvement of activities

The learner can:

1 identify the nature, scope and scale of possible contributions to continuous improvement

activities

2 measure changes achieved against existing baseline data

3 calculate performance measures relating to cost, quality and delivery

4 justify the case for adopting improvements identified with evidence

5 develop standard operating procedures and resource plans that are capable of

implementing agreed changes