3. HOW DO YOU CHOOSE AN EFFECTIVE COURSE OF ACTION WHEN CONFLICT ARISES?
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- WHAT PROCESS DO YOU UNDERTAKE IN ORDER TO FORM A GROUP OR TEAM?
We set goals and look at what kind of skills and strengths we need. Once we realise what capabilities and skills people have, it is much easier to form a team. For example, punctuality and leadership skills which can aid in electing a chairperson if necessary.
- HOW HAVE YOU DEVELOPED TEAM COHESION?
The biggest team are the bloggers. In order to form team cohesion, it is important that everyone is on the same page. No overlapping and repetition. Everyone shares the same goal essentially. Although writers do not know each other personally, they may comment on each others articles and form professional working relationships. They can then bounce ideas off each other be it through social networks or email.
- HOW DO YOU CHOOSE AN EFFECTIVE COURSE OF ACTION WHEN CONFLICT ARISES?
We had an issue with a writer where he was unable to stick to deadlines. We chose a direct approach to deal with the issue and told him that though he possessed certain strengths, it was essential that he stick to deadlines otherwise there would be consequences. It is always important to be respectful though firm.
- HOW DO YOU MAINTAIN TEAM CULTURE?
Through good communication. The company atmosphere is laid back and casual so in order to maintain a positive culture, regular liaisons are arranged so as to ensure any problems are resolved.
- WHAT PROCESS DO YOU UNDERTAKE IN ORDER TO MAKE DECISIONS?
To make important decisions, we make a vision board setting out both pros and cons. After careful evaluation, we decide on a decision. If not for a thought out process, an impulsive choice could turn out to have disastrous consequences for the external environment as well as profits.
- TO WHAT EXTENT DO THOSE THAT YOU MANAGE, ENGAGE IN DECISION MAKING?
With regards to the business we both make the decisions. However, employees are given freedom of flexibility and can work out their own timings. Moreover, bloggers can also come up with their own content and are given full creative license.
- WHAT PROCESS DO GROUPS UNDERTAKE TO MAKE DECISIONS?
The overall aim of group work is to ensure that you end up with a positive result. Therefore, each member of the group should offer up their own opinions while a chairperson should take into account the strengths needed to make the decision happen. Again communication is key. Make sure everyone understands what is going on as well as eradicate any conflict of interest.
- TO WHAT EXTENT DO OPINIONS FROM OTHERS, INFLUENCE YOUR DECISION MAKING?
In terms of the business, the opinions of the public (traffic hits) are taken into consideration. If articles are good or bad, it is important that their themes are either continued or halted. On a scale of 1 to 5 we are neutral (3). We sit down and review the constructive criticism and decide where to go from there.
- WHAT METHODS OF MOTIVATION HAVE YOU IMPLEMENTED?
As we have no monetary incentives, we offer freedom of flexibility to our writers as this ensures that they are writing on their terms and are in the right frame of mind to compose articles which is a tough process, otherwise, the quality will decline.
- WHAT PROCESS DO YOU UNDERTAKE IN ORDER TO SET GOALS?
In order to set goals, we do not have a set process, however what we usually do is monitor the progress of our current ventures before branching out. For example, we are thinking of launching a new website, but to establish goals, it is essential that we figure out what is and isn’t working with the current website. Many of our goals have to be based on what is already working well in these uncertain times.
- WHAT INCENTIVES DO EMPLOYEES RESPOND BEST TO?
Intrinsic incentives; all about making the employee feel at ease while recognising and encouraging their talents. This would raise self esteem and in turn, productivity. We take the personal lives and needs of employees into consideration so they can complete projects more efficiently and to a high standard. For example, school schedules are subject to fluctuate especially during the winter and summer due to exams, therefore they can switch around deadlines to accommodate younger writers. Moreover, holidays and religious festivals often prevent people from working so timetables can be altered. Happiness is important along with freedom. Monetary incentives also tend to act as a driving factor that contributes towards productivity.
- WHAT INFLUENCE DOES FEEDBACK HAVE ON PRODUCTIVITY?
It depends on the type of feedback. Negative feedback can affect your self esteem and lower productivity. For example, your superior could scrap a particular idea or piece of work you have composed which can ultimately lead you to doubt your abilities. Positive feedback can encourage you to feel better about yourself be it from your boss or colleagues. It can motivate you to work harder and build a respected image within the company.