1.1. Explain the use of benchmarks in managing per

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1.1. Explain the use of benchmarks in managing performance

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Learning Outcome 

Assessment Criteria 

Evidence Type Evidence Reference Date

1. Understand the management
of team performance

1.1. Explain the use of benchmarks in

managing performance

1.2. Explain a range of quality
management techniques to
manage team performance

1.3. Describe constraints on the ability
to amend priorities and plans

2. Be able to allocate and

assure the quality of work

2.1. Identify the strengths,
competences and expertise of
team members

2.2. Allocate work on the basis of the
strengths, competences and
expertise of team members

2.3. Identify areas for improvement in
team members’ performance

HABC Level 3 Diploma in Management (QCF)
outputs and standards
2.4. Amend priorities and plans to
take account of changing
circumstances

2.5. Recommend changes to systems
and processes to improve the
quality of work

3. Be able to manage
communications within a
team

3.1. Explain to team members the
lines of communication and
authority levels

3.2. Communicate individual and
team objectives, responsibilities
and priorities

3.3. Use communication methods that
are appropriate to the topics,
audience and timescales

3.4. Provide support to team
members when they need it

3.5. Agree with team members a
process for providing feedback on
work progress and any issues
arising