1.1. Explain the use of benchmarks in managing per

1.1. Explain the use of benchmarks in managing performance

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Learning Outcome

Assessment Criteria

Evidence Type Evidence Reference Date

1. Understand the management of team performance

1.1. Explain the use of benchmarks in managing performance

1.2. Explain a range of quality management techniques to manage team performance

1.3. Describe constraints on the ability to amend priorities and plans

2. Be able to allocate and assure the quality of work

2.1. Identify the strengths, competences and expertise of team members

2.2. Allocate work on the basis of the strengths, competences and expertise of team members

2.3. Identify areas for improvement in team members’ performance HABC Level 3 Diploma in Management (QCF) outputs and standards

2.4. Amend priorities and plans to take account of changing circumstances

2.5. Recommend changes to systems and processes to improve the quality of work

3. Be able to manage communications within ateam

3.1. Explain to team members the lines of communication and authority levels

3.2. Communicate individual and team objectives, responsibilities and priorities

3.3. Use communication methods that are appropriate to the topics, audience and timescales

3.4. Provide support to team members when they need it

3.5. Agree with team members a process for providing feedback on work progress and any issues arising