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Unit 4: Customer Service in Travel and TourismUnit code: L/600/9488
Learning outcomes
On completion of this unit a learner should:
1 Understand the importance of providing excellent customer service in travel and tourism organisations
2 Know how travel and tourism organisations adapt customer service to meet the individual needs of customers
3 Know the customer service skills required to meet customer needs in travel and tourism contexts
4 Be able to apply customer service and selling skills in travel and tourism situations.
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