1 Be able to explore how communication skills are

1 Be able to explore how communication skills are used in health and social care

The primary theme of the paper is 1 Be able to explore how communication skills are used in health and social care in which you are required to emphasize its aspects in detail. The cost of the paper starts from $119 and it has been purchased and rated 4.9 points on the scale of 5 points by the students. To gain deeper insights into the paper and achieve fresh information, kindly contact our support.

Unit Content

1 Be able to explore how communication skills are used in health and social care Relevant theories: humanistic, behaviourists, cognitive, psychoanalytical Techniques and purposes: techniques are e.g. written, listening, verbal, non-verbal; purposes e.g.record keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoring Inappropriate interpersonal communication: barriers to communication e.g. inappropriate language, incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse; influences on individuals e.g. self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping, values and beliefs, stress Supporting specific communication needs: alternative language; language aids e.g. Braille, signing, Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional support Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities


2 Understand how various factors influence the communication process in health and social care Values and culture: factors e.g. beliefs, age, sex, sexuality, ethnicity, gender, education, social class Legislation, charters and codes of practice: national, European, United Nations (UN) as appropriate eg equality, diversity, discrimination, confidentiality and sharing information Organisational systems and policies: information, documents, systems, structures, procedures, practices Good practice: in accordance with practice and service standards, challenging discrimination, ethics, values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of information)


3 Be able to explore the use of information and communication technology (ICT) in health and social care Standard ICT software: word-processing, spreadsheets, database, information retrieval, the internet, intranet (if available), email, image software Benefits to users: meeting individual needs, administration of treatments, efficiency of administrative processes, accuracy of records, communication, maintaining independence Benefits to care workers and organisations: meeting needs of staff, business administration, efficiency, quality of service, meeting requirement of other agencies, accountability, and audit Legal considerations: health and safety e.g. postural, visual, stress; data protection e.g.accuracy, security, relevance, up to date, confidentiality, consequences of breaking data protection legislation; access to records.

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