Total Quality Management at USPS
The aim of any established organization is to generate profits. Generation of profits means that the entire system is working in synergy, in such a way that there is little friction at all between its functional parts. For an organization to function this way, it means that there is synergy, in such a way that the employees are satisfied with their working conditions and the company policies are followed to the later. When the employees have an improved life at the workplace, the whole feeling trickles down to the customers and they automatically become satisfied by the quality of the services. It is all more like a chain reaction where one process is the cause for the other.
However, the opposite can be the case. The organization can fail to perform and start making losses or generally start regressing. This can be due to poor policies, or lack of strict implementation of these policies, poor business strategiesand organizational culture, which might lead to low levels of employee motivation as a result of a poor working environment.
Quality and the overall organizational performance, are two parameters that are largely determined by the client. The customers are the ones to judge whether an organization’s operations are on point, or need improvement. The United States P...