Home Solutions improving relationship and communication between bank staff and customers (should be used two different theories : Behavioural and Motivation theories)
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Imagine you are approached by a company and asked to help them improve communication and relationships between their staff and customers. Construct a written response in form of an essay. In constructing your answer, make sure to select and apply social psychology theories (covered in your lectures) and utilise social psychological research.
Intergroup and Interpersonal Processes (Autumn term)
This course will:
By the end of this course students should:
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