What do you think are some of the issues, which are indicative of the case study?
Identifying the issues within the case study:
-Lack of trust (distrust)
-Unclear roles and responsibilities (interference)
-Group members have different backgrounds, goals and objectives
(functional diversity, task and relationship conflicts)
Any evidence supporting that the issue (lack of trust) can be a problem amongst teams?
Lencioni’s 5 dysfunctions of a team cited in Kyndt and Rowell, 2012:125
CASE STUDY GUIDE
Any evidence supporting that the issue (interference) can be a problem amongst teams?
“distrust partially emanates from the perceived motives of owners...and their interference in issues traditionally seen as falling within the manager’s role.” (Kelly and Harris, 2010:489)
Any evidence supporting that the issue (functional diversity, task and relationship conflicts) can be a problem amongst teams?
“...the use of harsh language, inadequate behaviours, or even intimidating tactics in the course of task-related discussions may elicit relationship conflicts by threatening the self-esteem of team members.”
Huttermann and Boerner, 2011:840
•Which available strategies were used that may have improved effectiveness and efficiency?
•Which available strategies do you think could/should have been used to have improved effectiveness and efficiency?
“...I think it is crucial that you inspire and encourage them (staff) in their jobs, you have also got to empower them to do it.”
(Participant 6 cited in Fletcher and Arnold, 2011: 232)
§Was this strategy taken?
§Should it have been?
Please Evaluate from the video.
“Inspired by the common vision and sharedidentity, team members feel the desire to accomplish the team goals; they try to act together as one team and put more effort into gaining common ground.”
(Van Knippenberg and Ellmers cited in Huttermann and Boerner, 2011:842)
Was this strategy taken?
Should it have been?