Explain the importance to a business of creating c

Explain the importance to a business of creating customer loyalty (weighting: 30%). Discuss how customer loyalty can be created and increased (weighting 70%).

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Explain the importance to a business of creating customer loyalty (weighting: 30%). Discuss how customer loyalty can be created and increased (weighting 70%). Your answer should address engaging with customers on social media, surveying customer satisfaction, delivering service recovery and decreasing churn.

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