• Be able to explore how communication skills are used in health and social care
The primary theme of the paper is • Be able to explore how communication skills are used in health and social care in which you are required to emphasize its aspects in detail. The cost of the paper starts from $119 and it has been purchased and rated 4.9 points on the scale of 5 points by the students. To gain deeper insights into the paper and achieve fresh information, kindly contact our support.
On successful completion of this unit a learner will:
- Be able to explore how communication skills are used in health and social care
- Understand how various factors influence the communication process in health and social care
- Be able to explore the use of information and communication technology (ICT) in health and social care.
UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS
Unit content
- Be able to explore how communication skills are used in health and social care
Relevant theories: humanistic, behaviourist, cognitive, psychoanalytical
Techniques and purposes: techniques eg written, listening, verbal, non-verbal; purposes eg record keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoring
Inappropriate interpersonal communication: barriers to communication eg inappropriate language, incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse; influences on individuals eg self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping, values and beliefs, stress
Supporting specific communication needs: alternative language; language aids eg Braille, signing, Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional support
Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities
- Understand how various factors influence the communication process in health and social care
Values and culture: factors eg beliefs, age, sex, sexuality, ethnicity, gender, education, social class
Legislation, charters and codes of practice: national, European, United Nations (UN) as appropriate eg equality, diversity, discrimination, confidentiality and sharing information
Organisational systems and policies: information, documents, systems, structures, procedures, practices
Good practice: in accordance with practice and service standards, challenging discrimination, ethics, values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of information)
Standard ICT software: word-processing, spreadsheets, database, information retrieval, internet, intranet (if available), email, image software
Benefits to users: meeting individual needs, administration of treatments, efficiency of administrative processes, accuracy of records, communication, maintaining independence
Benefits to care workers and organisations: meeting needs of staff, business administration, efficiency, quality of service, meeting requirement of other agencies, accountability, audit
Legal considerations: health and safety eg postural, visual, stress; data protection eg accuracy, security, relevance, up to date, confidentiality, consequences of breaking data protection legislation; access to records
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