1. What kind of alternative services can be introd

1. What kind of alternative services can be introduced to efficiently help during rush hour?

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Appendix 4: Interview Questions

  1. What kind of alternative services can be introduced to efficiently help during rush hour?
  2. If there are long waiting times, how do you deal with customer dissatisfaction?
  3. Can you describe how you communicate with customers when they place an order?
  4. What is the average wait time in the Morning Café?
  5. Do you recommend any changes that could be made?
  6. Can you describe good customer service and what it entails?
  7. In your opinion, what causes low efficiency during service?
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