1.1. Identify sources of information on the struct

1.1. Identify sources of information on the structure and operation of the tourism and travel industry.

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SITTIND001 Source and use information on the tourism and travel industry

Application

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.

This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Unit Sector 

Tourism

Elements and Performance Criteria

ELEMENTS

Elements describe the essential outcomes.

Source and use industry information.

Source and use compliance information.

Source and use information on tourism and travel technology.

Update personal and organisational knowledge of the tourism and travel industry.

PERFORMANCE CRITERIA 

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.1. Identify sources of information on the structure and operation of the tourism and travel industry.

1.2. Access specific information of relevance to the tourism and travel industry to assist operational duties.

1.3. Obtain information on features of current and emerging tourism products and services relevant to job role.

1.4. Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.

2.1.Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.

2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.

2.3.Access information on career planning and equal employment opportunity (EEO) law.

2.4.Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.

3.1.Source and access information on current and emerging technologies that impact on operational duties.

3.2.Use information on technology to suggest new and improved workplace practices.

3.3.Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.

4.1.Identify and use a range of opportunities to update knowledge of the tourism and travel industry.

4.2.Monitor current issues and trends for the industry.

4.3.Share current tourism and travel issues and trends with colleagues.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS

Reading skills  to:

Writing skills  to:

Oral communication skills to:

Learning skills  to:

Self-management skills to:

 Technology skills  to:

DESCRIPTION 

  • read the content of plain English information about laws, industry accreditation schemes and codes of conduct 
  • research, sort and use tourism and travel industry information.
  • prepare notes, summarise and record information in basic documents, sheets and files on current tourism and travel industry practices, products, services and technology.
  • discuss current and emerging industry trends with experienced industry personnel,  colleagues,  suppliers  and industry bodies.
  • continuously update, review and maintain own knowledge of the tourism and travel industries.
  • take responsibility for sourcing and updating current and emerging information.
  • use online information systems to access tourism and travel industry information.

Unit Mapping Information

SITTIND201 Source and use information on the tourism and travel industry

Links

Companion Volume Implementation Guide: - http://www.serviceskills.com.au/resources

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