Home Solutions 1.1 Explain the process of communication within health and social care organisations
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ATHE Level 4 Diploma in Management for Health and Social Care
Communication Skills for Health and Social Care Management
The aim of this unit is to develop knowledge and understanding of communication both with colleagues in health and social care organisations and with service users. Learners will gain an understanding of why communication is sometimes ineffective and the skills needed to overcome difficulties. Learners will demonstrate a range of communication skills including carrying out an oral presentation to colleagues, a face to face consultation with a service user and formal written communication.
1. Understand how internal communication takes place within health and social care organisations
1.1 Explain the process of communication within health and social care organisations
1.2 Assess the appropriate use of different modes of communication for different purposes
2. Understand the factors that impact on the effectiveness of communications
2.1 Assess the impact of personal relationships on effective communications
2.2 Assess the impact of non-verbal communication on oral communications
2.3 Analyse the factors that impact on clarity of communications
2.4 Assess the impact of technology on oral and written communication
2.5 Review the use of conventions in written communications
3. Understand the features of communications between health and social care professionals and service users
3.1 Evaluate formal communication methods and systems used by health and social care organisations to communicate with service users in a range of contexts
3.2 Assess the communication skills needed for face to face consultations with service users in different contexts
3.3 Analyse the issues of confidentiality relating to communication with service users
3.4 Summarise the additional skills needed by healthcare professionals to ensure effective communication with service users
4. Be able to present oral information effectively in a health and social care context
4.1 Design an oral presentation for an internal audience within a health and social care organisation
4.2 Use technology to support the presentation skills
4.3 Carry out a consultation with a service user
4.4 Present complex information orally
4.5 Assess effectiveness of own communication
5. Be able to communicate formally in writing in a health and social care context
5.1 Communicate complex information for specific purposes
5.2 Prepare for and document a meeting
5.3 Convey quantitative data using charts and graphs
5.4 Review written communication