Home Solutions 1.1 Analyse the principles of quality management
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Learning Outcome - The learner will:Assessment Criteria - The learner can:
1. Understand the principles underpinning the management of quality
1.1Analyse the principles of quality management1.2Analyse the purpose and requirements of a range of quality standards1.3Analyse the advantages and limitations of a range of quality techniques1.4Assess how the management of quality contributes to the achievement of organisational objectives
2. Be able to prepare for quality audits
2.1Establish the quality requirements applicable to the work being audited2.2Confirm that documentation is complete2.3Confirm that any previously agreed actions have been implemented2.4Make available information requested in advance by auditors
3. Be able to support quality audits
3.1Provide access to information on request within scope of the audit3.2Agree actions and timescales with auditors that will remedy non-conformance or non-compliance3.3Identify instances where business processes, quality standards and/or procedures could be improved3.4Develop a quality improvement plan that addresses the issues raised
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