Home Solutions Explain the use of benchmarks in managing performance
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Learning outcomeThe learner will:1 understand the management of team performanceAssessment criteriaThe learner can:1.1 explain the use of benchmarks in managing performance1.2 explain a range of quality management techniques to manage team performance1.3 describe constraints on the ability to amend priorities and plans.Learning outcomeThe learner will:2 be able to allocate and assure the quality of workAssessment criteriaThe learner can:2.1 identify the strengths, competences and expertise of team members2.2 allocate work on the basis of the strengths, competences and expertise of team members2.3 identify areas for improvement in team members’ performance outputs and standards2.4 amend priorities and plans to take account of changing circumstances2.5 recommend changes to systems and processes to improve the quality of work.
Learning outcomeThe learner will:3 be able to manage communications within a teamAssessment criteriaThe learner can:3.1 explain to team members the lines of communication and authority levels3.2 communicate individual and team objectives, responsibilities and priorities3.3 use communication methods that are appropriate to the topics, audience and timescales3.4 provide support to team members when they need it3.5 agree with team members a process for providing feedback on work progress and any issues arising3.6 review the effectiveness of team communications and make improvements.
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