Define quality in terms of its historical perspect

Define quality in terms of its historical perspective and its role in organisations today

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Synopsis

The unit provides an introduction to contemporary quality management practice with a focus on customers, business partners and 

people working within organisational systems. The unit covers quality management theory, quality control systems, continuous 

improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational 

restructuring for innovation and quality management.

Objectives

The learning goals associated with this unit are to:
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• define quality in terms of its historical perspective and its role in organisations today

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• identify core principles of quality management and comment critically on their implications

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• explain the significance of innovation for improving the competitive position of businesses and industries

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• examine the role of process improvement as part of a continuous improvement culture

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• describe and critically assess alternative approaches to implementation of quality management principles and practices in

organisations.