Article Critique Name Institution Article Critique This article by Gittell, Nordenflycht, and Kochan (2004) titled Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry takes a deeper look at the competing theoretical arguments on if being a union member, shared governance, salary levels, as well as workplace culture and disagreement in negotiations have any real impact on the performance of airlines. The authors conclude that conflict and workplace culture are more significant pointers of performance as compared to the issue of unionization and remuneration. The article concludes that the current efforts by airlines
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