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Learning outcomes
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Assessment criteria for pass
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On successful completion of
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The learner can:
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this unit a learner will:
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LO1 Be able to explore how
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1.1
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apply relevant theories of communication to health and
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communication skills are
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social care contexts
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used in health and social
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1.2
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use communication skills in a health and social care
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care
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context
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1.3
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review methods of dealing with inappropriate
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interpersonal communication between individuals in
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health and social care settings
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1.4
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analyse the use of strategies to support users of health
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and social care services with specific communication
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needs
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LO2 Understand how various
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2.1
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explain how the communication process is influenced
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factors influence the
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by values and cultural factors
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communication process in
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2.2
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explain how legislation, charters and codes of practice
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health and social care
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impact on the communication process in health and
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social care
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2.3
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analyse the effectiveness of organisational systems and
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policies in promoting good practice in communication
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2.4
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suggest ways of improving the communication process
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in a health and social care setting
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LO3 Be able to explore the use of
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3.1
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access and use standard ICT software packages to
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information and
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support work in health and social care
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communication technology
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3.2
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analyse the benefits of using ICT in health and social
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(ICT) in health and social
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care for users of services, care workers and care
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care.
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organisations
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3.3
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analyse how legal considerations in the use of ICT
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impact on health and social care.
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