Creating Training Tools
Name
Institution
Creating Training Tools
Introduction
The Clifton StrengthFinder is a test that evaluates a person’s individuality behavior to better determine their traits. The test is crucial as it helps an individual to examine who they really are and what they could develop into. The test is important in organizations as people have varying strengths and weaknesses and as such it is important to develop training tools that take into consideration the various strengths and weaknesses. The test helps individuals to notice areas where they have the best capability for developing strength.
Purpose of Training Program
The training program will be a three day customer service training course that will give the trainees a chance to build a skilled and reliable technique when communicating with clients in a call
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