1.1 Outline the main features of information manag

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1.1 Outline the main features of information management

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Learning outcome 01: Understand the need to manage information and knowledge within

organisations

Assessment criteria

The candidate can:

1.1 Outline the main features of information management

1.2 Explain the relationship between data, information and knowledge

1.3 Analyse the concept of knowledge management

1.4 Analyse the benefits that information and knowledge management brings to

organisations

Amplification of assessment criteria

1.1 Outline the main features of information management

1.1.1 Explain why information is an essential business commodity

1.1.2 Explain what management information is

1.1.3 Identify the main features of information management and information society

1.2 Explain the relationship between data, information, and knowledge

1.2.1 Identify data, information, sources, and levels of information within organisations

1.2.2 Summarise the requirements of an information system and describe the attributes

of quality information

1.2.3 Explain how information becomes knowledge

1.3 Analyse the concept of knowledge management

1.3.1 Explain what knowledge is, e.g. tacit and explicit knowledge

1.3.2 Identify the definitions and components of knowledge management

1.3.3 Summarise the importance and significance of knowledge management

1.4 Analyse the benefits that information and knowledge management brings to

organisations

1.4.1 Identify the features of competitive advantage

1.4.2 Explain the relationship between information, knowledge, and competitive

Advantage

Learning outcome 02: Understand the role of ICT in managing information and knowledge

Assessment criteria

The candidate can:

2.1 Outline the types and nature of organisational information systems

2.2 Explain how information and communication technology (ICT) affects organisational

communication

2.3 Evaluate how ICT can be used to disseminate knowledge throughout the organisation

Amplification of assessment criteria

2.1 Outline the types and nature of organisational information systems

2.1.1 Summarise the features and uses of various types of information systems, e.g.

executive information systems (EIS), management information systems (MIS),

decision support systems (DSS), transaction processing systems (TPS), expert

systems, marketing information system (MKIS), human resources information

systems (HRIS), financial information systems (FIS)

2.1.2 Summarise the features and uses of intranets, extranets, internet, and email

2.1.3 Explain the role of outsourcing

2.1.4 Explain the importance of e-commerce to organisations

2.2 Explain how information and communication technology (ICT) affects organisational

communication

2.2.1 Explain, using examples, the role of ICT in organisational problem solving; illustrate

your points with examples

2.2.2 Clarify how ICT enhances internal and external organisational communication;

illustrate your points with examples

2.2.3 Explain the use of ICT in a business organisation of your choice

2.3 Evaluate how ICT can be used to disseminate knowledge throughout the organisation

2.3.1 Examine how ICT is used to acquire, exchange and disseminate knowledge within

organisations

2.3.2 Compare the traditional methods of moving knowledge within organisations, e.g.

meetings, workshops, presentations, master classes, and publications

2.3.3 Examine how organisations use the intranet, emails, and other communication

technologies to encourage collaboration and sharing of knowledge

Learning outcome 03: Understand the links between knowledge management strategy and

competitive advantage

Assessment criteria

The candidate can:

3.1 Explain the role and importance of knowledge for organisations

3.2 Justify the need for maintaining a learning culture in a changing environment

3.3 Demonstrate how knowledge management strategies and processes support and

facilitate organisational learning

3.4 Evaluate the relationship between organisational learning and competitive advantage

Amplification of assessment criteria

3.1 Explain the role and importance of knowledge for organisations

3.1.1 Explain how knowledge is embodied in individuals and embedded in organisational

processes

3.1.2 Explain the push strategy (codification approach)

3.1.3 Explain how to make knowledge requests - pull strategy (personalisation approach)

3.2 Justify the need for maintaining a learning culture in a changing environment

3.2.1 Explain the concept of the learning organisation

3.2.2 Justify the need for organisations to respond to unpredictable, changing, and

dynamic business environments

3.2.3 Justify why there is a need to develop an organisational climate that nurtures

learning

3.3 Demonstrate how knowledge management strategies and processes support and

facilitate organisational learning

3.3.1 Explain what organisational learning is

3.3.2 Demonstrate, by using examples, what barriers exist to knowledge management

and organisational learning

3.3.3 Demonstrate, using examples, how organisations can facilitate organisational

learning

3.4 Evaluate the relationship between organisational learning and competitive advantage

3.4.1 Explain the concept of sustainable competitive advantage

3.4.2 Analyse how the creation and transfer of knowledge may form a basis for

competitive advantage

3.4.3 Examine the relationship between organisational learning and competitive

advantage