1.1 identify common strengths and weaknesses for customer service practitioners
The primary theme of the paper is 1.1 identify common strengths and weaknesses for customer service practitioners in which you are required to emphasize its aspects in detail. The cost of the paper starts from $69 and it has been purchased and rated 4.9 points on the scale of 5 points by the students. To gain deeper insights into the paper and achieve fresh information, kindly contact our support.
Learning outcomes
Assessment criteria
1 Know how to improve personal
performance in customer service
1.1 identify common strengths and
weaknesses for customer service
practitioners
1.2 identify common development
needs for customer service
practitioners
1.3 state how to draw up development
objectives to improve performance
in customer service roles
1.4 outline how experiences of
customer service can help to
develop customer service
performance
1.5 identify appropriate people to give
feedback on customer service
performance
1.6 outline the process of reviewing and
updating customer service personal
development plans
1.7 describe the value of discussing
personal customer service learning
with others
2 Know how to develop customer
service skills
2.1 outline development activities that
could form part of a personal
development plan
2.2 outline how to review personal
strengths and development needs
to aid personal development in
customer service
2.3 outline how to obtain feedback from
others to aid personal development
in customer service
2.4 describe how to respond to
feedback to aid personal
development in customer service
2.5 state common sources of
information that can be used to
extend knowledge of organisations’
products and services
2.6 identify sources of information on
customer service knowledge and
skills that can help customer service
practitioners to develop
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