1.1 identify common strengths and weaknesses for c

1.1 identify common strengths and weaknesses for customer service practitioners

The primary theme of the paper is 1.1 identify common strengths and weaknesses for customer service practitioners in which you are required to emphasize its aspects in detail. The cost of the paper starts from $69 and it has been purchased and rated 4.9 points on the scale of 5 points by the students. To gain deeper insights into the paper and achieve fresh information, kindly contact our support.

Learning outcomes

Assessment criteria

1 Know how to improve personal performance in customer service

1.1 identify common strengths and weaknesses for customer service practitioners

1.2 identify common development needs for customer service practitioners

1.3 state how to draw up development objectives to improve performance in customer service roles

1.4 outline how experiences of customer service can help to develop customer service performance

1.5 identify appropriate people to give feedback on customer service performance

1.6 outline the process of reviewing and updating customer service personal development plans

1.7 describe the value of discussing personal customer service learning with others

2 Know how to develop customer service skills

2.1 outline development activities that could form part of a personal development plan 

2.2 outline how to review personal strengths and development needs to aid personal development in customer service

2.3 outline how to obtain feedback from others to aid personal development in customer service

2.4 describe how to respond to feedback to aid personal development in customer service

2.5 state common sources of information that can be used to extend knowledge of organisations’ products and services

2.6 identify sources of information on customer service knowledge and skills that can help customer service practitioners to develop