Home Solutions 1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance
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Learning Outcomes Assessment Criteria The learner will: The learner can:
1. Understand the management of underperformance in the workplace1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance1.2 Explain how to identify causes of underperformance1.3 Explain the purpose of making individuals aware of their underperformance clearly but sensitively
1.4 Explain how to address issues that hamper individuals’ performance1.5 Explain how to agree a course of action to address underperformance2. Be able to manage individuals’ performance in the workplace2.1 Agree with team members specific, measurable, achievable, realistic and time-bound (SMART) objectives that align to organisational objectives2.2 Delegate responsibility to individuals on the basis of their expertise, competence, skills, knowledge, and development needs2.3 Apply motivation techniques to maintain morale2.4 Provide information, resources and on-going mentoring to help individuals meet their targets, objectives and quality standards2.5 Monitor individuals’ progress towards objectives in accordance with agreed plans2.6 Recognise individuals’ achievement of targets and quality standards2.7 Adhere to organisational policies and procedures, and legal and ethical requirements when managingindividuals’ performance in the workplace
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