1.1 explain the principles of TQM in relation to a specific application

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Learning outcomes

On successful completion of

this unit a learner will:

Assessment criteria for pass

The learner can:

LO1 Understand how total quality

management (TQM) systems

operate

1.1 explain the principles of TQM in relation to a specific

application

1.2 evaluate management structures that can lead to an

effective quality organisation

1.3 analyse the application of TQM techniques in an

Organisation

LO2 Know the key factors of

quality assurance (QA)

techniques

2.1 identify the key factors necessary for the

implementation of a QA system within a given process

2.2 interpret a given internal and external quality audit for

control purposes

2.3 describe the factors affecting costing

LO3 Be able to apply quality

control (QC) techniques

3.1 report on the applications of quality control techniques

3.2 apply quality control techniques to determine process

capability

3.3 use software packages for data collection and analysis.

1.1 explain the principles of TQM in relation to a