1.1 Evaluate the appropriateness and efficiency of different communication channels and tools
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Learning outcomes Assessment criteria
1 Understand the principles of
effective communication in
organisations
1.1 Evaluate the appropriateness and
efficiency of different
communication channels and tools
1.2 Explain the use of vertical, lateral or
networked communication channels
and tools
1.3 Explain how the use of clear and
correct language supports effective
communication
2 Understand the role of
communication in organisations
2.1 Analyse the features of different
models of business communication
that support administrative services
2.2 Evaluate the strengths and
weaknesses of an organisation’s
communications system
2.3 Justify improvements to an
organisation’s communications
system
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