1.1 Discuss the importance of quality within an organisation
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Learning outcomes
Assessment criteria
1 Understand the concept of Total
Quality Management (TQM)
1.1 Discuss the importance of quality
within an organisation
1.2 Explain the concept of Total Quality
Management (TQM)
1.3 Discuss the theories of TQM
1.4 Analyse the difficulties associated
with the implementation of TQM
2 Understand the culture needed to
embed TQM
2.1 Explain the importance of teamwork
in TQM
2.2 Discuss the role of training and
development in embedding TQM
into the culture of an organisation
2.3 Analyse the management
techniques which underpin
successful integration of TQM into
the culture of an organisation
2.4 Evaluate the promotion of
continuous quality improvement
within an organisation’s culture
3 Understand the systems that
support TQM
3.1 Describe methods of monitoring
TQM
3.2 Explain methods of controlling TQM
3.3 Evaluate quality standards that
support TQM
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