1.1 Differentiate between primary and secondary stakeholder groups
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Learning outcomes
Assessment criteria
1 Understand the expectations of
organisational stakeholder groups
1.1 Differentiate between primary and
secondary stakeholder groups
1.2 Analyse the expectations of
different stakeholder groups and
the potential conflict of interest
between groups
2 Understand the process of
stakeholder engagement and its
value to an organisation
2.1 Assess the value of stakeholder
engagement to an organisation
2.2 Discuss the main stages in the
stakeholder engagement process
2.3 Analyse techniques used to identify
the relevant stakeholders with
whom to engage
2.4 Evaluate the suitability of different
methods of engaging with
stakeholders in relation to
stakeholder level of participation
and engagement goals
2.5 Analyse strategies for managing
risks associated with stakeholder
engagement
3 Understand how to develop and
improve stakeholder relationship
management
3.1 Analyse strategies that may be
used to meet the competing needs
and interests of different
stakeholder groups
3.2 Assess the suitability of methods of
developing and maintaining
collaborative relationships with
different stakeholders
3.3 Assess the importance of
monitoring the effectiveness of
stakeholder relationships
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