1.1 Describe the factors to be taken into account

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1.1 Describe the factors to be taken into account when setting up a filing system

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Learning Outcome 01: Understand the structure of administrative systems to support

business

Assessment criteria

The candidate can:

1.1 Describe the factors to be taken into account when setting up a filing system

1.2 Explain the stock control ordering and purchasing system in an organisation

1.3 Analyse the benefits of a computerised stock control system

1.4 Outline the nature of support offered by administrative management to human

resources processes

Amplification of assessment criteria

1.1 Describe the factors to be taken into account when setting up a filing system

1.1.1 Explain how files can be sorted

1.2 Explain the stock control ordering and purchasing system in an organisation

1.2.1 Describe how filing systems should be set up to enable effective and efficient

information storage and retrieval

1.2.2 Explain the influences on the type of filing system used (cost, space, staff ability,

confidentiality, security, data protection, speed of retrieval and availability)

1.3 Analyse the benefits of a computerised stock control system

1.3.1 Describe a departmental procedural sequence for stock control

1.4 Outline the nature of support offered by administrative management to human

resources processes

1.4.1 Explain the administrative management role in recruitment, interviews,

appointments, induction, appraisals, and personnel records

1.4.2 Describe the administrative manager’s contribution to supporting the organisation

strategically and functionally

Learning Outcome 02: Understand support for the office environment

Assessment criteria

The candidate can:

2.1 Outline the factors to be taken into account when designing an office layout that

optimises the use of space

2.2 Analyse the benefits and drawbacks of modern office working practices

2.3 Evaluate measures of effectiveness and efficiency used in office environments

Amplification of assessment criteria

2.1 Outline the factors to be taken into account when designing an office layout that

optimises the use of space

2.1.1 Explain how best use is made of space so that work output is maximised

2.1.2 Explain how ergonomic and cybernetic aspects of health and safety requirements

are taken into account

2.2 Analyse the benefits and drawbacks of modern office working practices

2.2.1 Define an office and its function

2.2.2 Characterise the nature of open plan offices, job sharing, job rotation, job

enrichment, virtual assistants, flexitime, tele-working and hot-desking

2.2.3 Compare modern office working practices with those of a traditional office

2.3 Evaluate measures of effectiveness and efficiency used in office environments

2.3.1 Explain the characteristics of a range of measures for the effectiveness and

efficiency used in office environments

Learning Outcome 03: Understand how to support business meetings and events in an

organisation

Assessment criteria

The candidate can:

3.1 Analyse the role of meetings in promoting effective internal and external organisational

communications

3.2 Analyse the role of events in organisational promotion and branding

3.3 Explain the administrative needs of different types of statutory meetings

3.4 Explain the nature of support needed to service a range of meetings

Amplification of assessment criteria

3.1 Analyse the role of meetings in promoting effective internal and external organisational

communications

3.1.1 Identify the communications needs of different stakeholders in an organisation

3.2 Analyse the role of events in organisational promotion and branding

3.2.1 Analyse the advantages and disadvantages of the use of events in organisational

promotion and branding

3.3 Explain the administrative needs of different types of statutory meetings

3.3.1 Describe the follow up actions likely to be needed after different types of meeting

3.4 Explain the nature of support needed to service a range of meetings

3.4.1 Explain the administrative manager’s role in supporting a range of meetings

Learning Outcome 04: Understand how to support projects in an organisation

Assessment criteria

The candidate can:

4.1 Explain the stages of a project

4.2 Explain the importance of identifying needs, the analysis of options, implementation

planning, evaluation and follow up post-project

4.3 Analyse the likely reasons for project failure

Amplification of assessment criteria

4.1 Explain the stages of a project

4.1.1 Explain the principles of project management

4.2 Explain the importance of identifying needs, the analysis of options, implementation

planning, evaluation and follow up post-project

4.2.1 Describe the potential consequences of inadequate project planning

4.3 Analyse the likely reasons for project failure

4.3.1 Identify how the reasons for project failure might be addressed and managed

Learning Outcome 05: Understand effective diary management in an organisation

Assessment criteria

The candidate can:

5.1 Describe the distribution and limits of responsibility in relation to diary management

5.2 Analyse the interface between project management and diary management and its

potential contribution to project success

5.3 Evaluate models and technologies used to promote effective diary management

Amplification of assessment criteria

5.1 Describe the distribution and limits of responsibility in relation to diary management

5.1.1 Explain how good diary management supports effective time management

5.1.2 Explain the role of organisational gatekeeper on behalf of senior staff

5.2 Analyse the interface between project management and diary management and its

potential contribution to project success

5.2.1 Explain how to manage several diaries simultaneously including the use of

electronic diaries

5.3 Evaluate models and technologies used to promote effective diary management

5.3.1 Explain the features of models and technologies used to promote effective diary

management, i.e. initial planning, Gantt charts, stage reviews, hard and soft

diaries, actions to be taken in the event of re-scheduling