1.1 describe how features of customer service offe

1.1 describe how features of customer service offers can provide organisations with a competitive advantage

The primary theme of the paper is 1.1 describe how features of customer service offers can provide organisations with a competitive advantage in which you are required to emphasize its aspects in detail. The cost of the paper starts from $99 and it has been purchased and rated 4.9 points on the scale of 5 points by the students. To gain deeper insights into the paper and achieve fresh information, kindly contact our support.

Learning outcomes

Assessment criteria

1 Know the benefits of products and

services to customers

1.1 describe how features of customer service offers can provide organisations with a competitive advantage

1.2 outline the purpose of offering complementary services and products to customers

1.3 identify factors that lead customers to believe that they are enjoying value for money

1.4 identify features of products and services that are seen by customers as added value

1.5 outline the benefits of making alternative solutions available to customers

1.6 outline the costs of making alternative solutions available to customers

2 Know how to process customer Complaints

2.1 outline common procedures for dealing with complaints

2.2 describe how to establish if customer complaints are justified

2.3 identify solutions to customer complaints and the associated risks

2.4 identify how to change approaches to customer service to avoid future complaints being made

2.5 explain how to feedback to colleagues involved in complaints to help them avoid future complaints

2.6 describe how to keep clear records of ways that complaints are handled to avoid later misunderstandings

3 Know the importance of effective customer service

3.1 identify how to portray a positive image to reinforce organisations’ competitive position

3.2 outline the importance of customer loyalty to organisations

3.3 outline how to contribute constructive ideas to improve customer service

3.4 identify how organisations’ goals and targets relate to customer service

3.5 state how organisations identify improvements in customer service