1.1 Analyse the principles of quality management

1.1 Analyse the principles of quality management

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Learning Outcome - The learner will:
Assessment Criteria - The learner can:

1. Understand the principles underpinning the management of quality

1.1
Analyse the principles of quality management
1.2
Analyse the purpose and requirements of a range of quality standards
1.3
Analyse the advantages and limitations of a range of quality techniques
1.4
Assess how the management of quality contributes to the achievement of organisational objectives

2. Be able to prepare for quality audits

2.1
Establish the quality requirements applicable to the work being audited
2.2
Confirm that documentation is complete
2.3
Confirm that any previously agreed actions have been implemented
2.4
Make available information requested in advance by auditors

3. Be able to support quality audits

3.1
Provide access to information on request within scope of the audit
3.2
Agree actions and timescales with auditors that will remedy non-conformance or non-compliance
3.3
Identify instances where business processes, quality standards and/or procedures could be improved
3.4
Develop a quality improvement plan that addresses the issues raised