1.1 Analyse the features of different models of business communications that support administrative management
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Learning Outcome 01: Understand the role of communication in organisations
Assessment criteria
The candidate can:
1.1 Analyse the features of different models of business communications that support
administrative management
1.2 Evaluate the strengths and weaknesses of an organisation’s communications system
1.3 Recommend improvements to an organisation’s communications that are consistent
with its business objectives
Amplification of assessment criteria
1.1 Analyse the features of different models of business communications that support
administrative management
1.1.1 Identify models of communication used by administrative managers
1.1.2 Explain how different communication models are used to support administrative
management
1.2 Evaluate the strengths and weaknesses of an organisation’s communications system
1.2.1 Explain the importance of analysing the strengths and weaknesses of an
organisation’s communications
1.2.2 Explain the criteria by which an organisation’s strengths and weaknesses in its
communications are evaluated
1.3 Recommend improvements to an organisation’s communications that are consistent
with its business objectives
1.3.1 Explain the way in which recommended improvements address weaknesses in
communications
1.3.2 Explain how communication strengths can be embedded and weaknesses
Minimised
Learning Outcome 02: Understand the principles of effective communication in
organisations
Assessment criteria
The candidate can:
2.1 Evaluate the appropriateness and efficiency of different communication channels and
tools
2.2 Explain the basis for the selection of communication channels and tools
2.3 Explain the use of vertical, lateral, or networked communication channels and tools
2.4 Explain how the use of clear and correct language supports effective communication
Amplification of assessment criteria
2.1 Evaluate the appropriateness and efficiency of different communication channels and
tools
2.1.1 Analyse the communication needs of different audiences in various organisational
situations
2.2 Explain the basis for the selection of communication channels and tools
2.2.1 Evaluate the use of different communication tools in various organisational
situations
2.3 Explain the use of vertical, lateral, or networked communication channels and tools
2.3.1 Explain the way in which vertical, later, or networked communication channels
may be appropriate to different organisational situations
2.4 Explain how the use of clear and correct language supports effective communication
2.4.1 Explain the importance of correct English grammar, syntax, punctuation, and
spelling to unambiguous communication
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